IBX introduces Extended Procurement Services

Carin Ivarsson, Product Manager, IBX Group AB

Through IBX Managed Services the procure offering is extended with a number of powerful services that offload your procurement organization from non-core tasks, while compliance and service levels towards end users are improved. 

Service Desk Procure provides end user support (first line support) in all stages of the call-off process. This involves answering questions over phone and e-mail, resolving issues and simple administration in IBX applications. End users have on-line access to professional support personnel with deep knowledge of applications and processes in use. With one speaking partner for all Procurement applications the efficiency and service levels towards end users increase, while the purchasing organization can focus on procurement development.

Managed Procurement is designed to meet typical challenges in operational procurement:

• contract compliance is low 
• a significant share of purchasing is within non-contracted areas 
• casual users require high usability of tools and high service levels

Through IBX Managed Procurement the end users have direct access to professionals that ensure quick and accurate delivery of procurement services:

• Assisted Buying: Based on requests from end users, IBX procurement personnel perform call-off and spot buying. 
• Maintenance of tools and content: IBX handle all types of administration on behalf of the purchasing organization.
• Procurement Development: Performance metrics are followed, both with regards to purchasing volumes and internal satisfaction with the purchasing function. Based on this input, actions are suggested and followed in the common steering group.

IBX Managed Services will continue to expand into the source area, to empower your procurement professionals even further. Let us do what we do best, so that you can focus on your core tasks!